October 12 & 13, 2026

We are delighted to gather an incredible lineup of subject matter experts and leaders in the home and community-based care field to present at the OCHCH Annual Conference & Trade Show. Our goal is to not only educate and inform, but to make you feel energized, excited, and rewarded at the conclusion of the conference.

The Trade Show runs throughout the conference, alongside the educational sessions on both days. Exhibitors represent key industry service providers and suppliers from around Ohio and the nation. Visit these links to get acquainted with our exhibitors:  Booths 1 – 35 and Booths 36 – 70

Participating in conference Breakout Sessions will provide either 1 or 1.5 Nursing Contact Hours to attendees. Keynote Sessions provide 1 Nursing Contact Hour. Criteria for Awarding Contact Hours & Continuing Education Certificates: Attendance for the duration of the educational activity. Breakout Session rooms do have capacity limits and certain topics may fill up before others.

Jump to Day One:  Keynote, Breakouts 1, Breakouts 2, Breakouts 3

Jump to Day Two:  Member Business Meeting, Breakouts 4, Award Luncheon, Breakouts 5, Breakouts 6

Day One

7:45 – 9:00 am

Registration, Breakfast, Trade Show Networking

Doors Open at 7:45. Breakfast available at 8:15. Conference Kick-Off & Welcome Remarks at 8:45.

9:00 – 10:00 am

Admiral Ballroom

“Leading with Purpose: Inspiring the Next Generation of Home-Based Care Leaders”

Keynote by Frederic Bertley, Ph.D.

Dr. Bertley is a renowned, civic-minded leader, strategist, innovator, scientist, educator, and communicator. He is President and CEO of the Center of Science and Industry (COSI) and CEO of the National Veterans Memorial and Museum (NVMM). At COSI, Dr. Bertley works incessantly towards elevating science literacy globally, helping reimagine the STEM workforce development pipeline for the nation and creating engaging, empathetic and innovative citizens.

Session 1

Room:  Admiral A

Creating Success in Today’s Home Health Market

Value-Era changes mandated by the Impact Act have prompted an operational upheaval for Home Health Providers seeking success under PDGM, VBP, and other reforms. Without rewiring for clinical acuity rather than volume as the primary driver of Home Health, traditional agency operations fail to achieve both clinical and financial goals. In many areas, many Providers are limited by PPS-era care practices that fail to address the Volume-to-Value programming changes required for optimal PDGM – VBP outcomes. This progressive presentation addresses Value-Based operations for the Impact Act era, focusing on Key Performance Indicators (KPIs) for success. Initially addressing Medicare episodes based on PDGM reforms, this session will also address how insight into how Value-Based Operational metrics can guide programing for all payors. Finally, Case Studies will be employed to demo how HH Providers across the country have hardwired Value-based Operations for success under future HH reforms.

★ Arnie Cisneros, PT
President
Home Health Strategic Management

★ Kimberly McCormick RN, BSN
Executive Clinical Director
Home Health Strategic Management

Session 2

Room:  Admiral B

Generational Motivators in Healthcare at Home

Are workforce challenges and clinician burnout suppressing your agency’s performance? WellSky and global research firm, The Center for Generational Kinetics, have released a landmark report on today’s healthcare workforce – what motivates workers and how organizations can attract and retain top talent. Looking through a generational lens, we will share surprising truths about compensation, culture, career expectations, and the role of technology as we work to build industry engagement across the continuum of care at home.

★ Cindy Campbell, MHA, BSN, RN, CCSHH
VP Clinical Strategy, WellSky Home
WellSky

★ Katherine Morrison, MSN, RN, CHPN, CCS-HH
Director, Clinical Experience
WellSky

Session 3

Room:  Starboard

R.E.A.L. Leadership: Building Resilient Home Care & Hospice Teams for Everyday

In today’s home care and hospice environment, professionals navigate complex care needs, emotional demands, staffing pressures, and the challenges of delivering compassionate care across homes, communities, and interdisciplinary settings. This session introduces the R.E.A.L. Leadership framework – Resilience, Emotional Intelligence, Accountability, and Listening – as a practical approach to strengthening teams, supporting caregiver well-being, and enhancing patient and family experiences. Participants will gain actionable strategies to manage stress, improve communication, foster trust across interdisciplinary teams, and lead with empathy in high-pressure situations. By applying these principles in everyday interactions, organizations can build stronger workplace cultures, improve collaboration, and elevate the quality of care for patients, families, and staff alike.

★ Yanick Hicks
Leadership and Resilience Keynote Speaker
Maxwell Leadership

Session 4

Room:  Helm

Small Lessons, Big Impact: A Micro-Education Model for End-of-Life Care

This presentation explores the development and implementation of a micro-education model designed to strengthen staff expertise and confidence in hospice and senior care facilities. Content is tailored for clinicians committed to advancing end-of-life education. Using real-world case examples, participants will learn strategies to integrate ongoing education about end-of-life care, death, and grief into the fast-paced demands of daily clinical work. This replicable micro-education model demonstrates how brief, targeted education can strengthen partnerships, improve care continuity, and enhance outcomes for individuals with serious illness and their families. Participants will leave with actionable ideas for implementing micro-learning approaches that support staff development while maintaining workflow efficiency.

★ Kelly Chany, RN, MSN, MPH, CDP
Hospice Community Educator
Hospice of Northwest Ohio

Session 5

Room:  Admiral C/D

Best Billing Practices in a Changing Medicaid Environment

Ohio Medicaid billing is complex, and the cost of getting it wrong shows up fast in denied claims and delayed payments. This session walks providers through the full billing cycle: pre-billing foundations like authorizations and EVV compliance, technical claim submission, procedure codes and modifiers, and post-billing review practices that catch problems before they compound. Attendees will leave with practical strategies to reduce denials and a stronger process for staying prepared in a changing Medicaid environment. The session concludes with an open Q&A to address the specific billing challenges attendees bring to the room.

★ Derek Vester
Vice President of Services
GEOH

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11:45 am – 1:30 pm

Admiral Ballroom & Trade Show Booths

Lunch & Trade Show Networking

Lunch will be served at 11:45. After lunch, enjoy time with our amazing exhibitors throughout the event space.

Session 6

Room:  Admiral A

A Framework for Transformation: Belief, Belonging & Building at UH Home Care

Our transformation began with belief – the conviction that better outcomes were achievable by reducing denials, securing accreditation, and standardizing leaner processes aligned with value-based care. We strengthened belonging by intentionally integrating clinicians, emergency department teams, and primary care partners to ensure continuity, coordination, and trusted care teams for patients in the home. Finally, we focused on building sustainable growth through the use of Objectives and Key Results (OKRs) to track performance, drive accountability, and inform improvement. This approach resulted in increased admissions, improved quality outcomes, stronger employee engagement, and greater profitability, as we continue to pursue operational excellence and advance a truly patient-centered home care model that supports healing at home.

★ Ariel Rhea, DBA, MS, LSSGB
Director, Clinical Operations
University Hospitals Home Healthcare Agency

★ Ken DiPippo, MHA, RN, LNHA
Chief Nursing Officer/Agency Administrator
University Hospitals Home Healthcare Agency

Session 7

Room:  Admiral B

Enhancing the Quality Culture of Your Organization

This interactive session provides a guide to developing a sustainable culture of quality. Participants will discover moving beyond mere compliance to a state where excellence is a shared value and a natural part of everyone’s day to day. We will explore the critical elements of a strong quality culture, including bought-in leadership, transparent communication, and continuous improvement. Through practical hands-on exercises, attendees will gain actionable insights for assessing their current culture and creating a strategic action plan. This workshop, meant for all fields across home health and hospice alike, is designed for leaders, managers, and quality professionals who are ready to transform their organization and build a sustainable advantage through quality.

★ Melinda Gaboury, COS-C
Chief Executive Officer
Healthcare Provider Solutions

Session 8

Room:  Helm

The Whole Dressing: Where Wound Science and Coverage Rules Actually Agree

Advanced wound dressings are where evidence-based clinical practice and payer coverage rules meet, and where home health and hospice agencies most often lose time, revenue, and clinician confidence. This session connects the science of moist wound healing and appropriate change frequency to the coverage framework that governs how dressings are ordered, supplied, and reimbursed. Beginning with the evidence base, the discussion moves into the Surgical Dressing LCD (Local Coverage Determination): how dressings are categorized, what Medicare allows for each category, and how primary and secondary dressings are qualified and obtained. Attendees will learn why these rules matter not only for traditional Medicare but also for Medicare Advantage, Medicaid, and commercial payers. A central focus is the “clean order,” what clinical and payer information makes an order clean, why incomplete orders stall in the insurance confirmation loop (and why the DME and the payer are usually not the problem), and how agencies can prevent it upstream. The session closes with a practical approach for agencies facing provider orders that fall outside LCD and evidence-based guidelines, including therapeutic language clinicians can use to bring those orders into alignment without friction.

★ Jennifer Bierhup, BSN, RN, WCC, CCM, FACCWS
Chief Executive Officer
Libellen Learning

★ Therese Laub, LPN, CWS, FACCWS
President
Libellen Learning

Session 9

Room:  Starboard

Key Drivers of Hospice Access and Experience

Using a comprehensive dataset that includes every Medicare provider in the country, this session explores key drivers of hospice access focused on the patient experience in Ohio. We evaluate the intersection of hospice admission criteria to clinical practice in the hospital to unpack barriers to hospice access and identify where hospice agencies can step up support that encourages appropriate patient care.

★ Sarah Cameron
Principal
Berg Data Solutions

★ Marc Berg
Principal
Berg Data Solutions

Session 10

Room:  Admiral C/D

EVV Compliance: What the Data Tells You (and What It Tells Us)

As Electronic Visit Verification (EVV) continues to evolve, providers are facing increasing operational pressure, shifting compliance expectations, and heightened scrutiny around data integrity. This session, led primarily from an operational and compliance perspective, will walk providers through the current EVV landscape and what it means for day-to-day agency performance. Attendees will gain insight into where agencies are struggling most, from claims denials and documentation gaps to inconsistent processes around manual edits and visit validation, and how those challenges can create risk if left unaddressed. The presentation will also explore emerging trends, including potential expansion of GPS requirements, expansion of EVV into other services, and anticipated enforcement priorities tied to broader fraud, waste, and abuse initiatives. The Ohio Medicaid Fraud Control Unit (MFCU) will also contribute to the discussion, offering a brief overview of its role along with educational insight into data integrity and available reporting options when fraud is suspected. The session will emphasize practical strategies providers can implement now, including strengthening internal controls, improving documentation practices, and building processes that support transparency and defensibility. Attendees will leave with a clearer understanding of how to proactively manage EVV compliance and prepare their agencies for continued program evolution.

★ Kristy Pyles
Founder & CEO
In Your Corner Consulting

★ Paul Kolb, M.S., CFE
Special Agent Supervisor
Ohio Attorney General’s Office, Health Care Fraud Section

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Session 11

Room:  Admiral A

Lead with Impact: Communication Secrets of High-Performing Teams

In today’s fast-changing workplace, strong leadership and clear communication are essential. This session provides practical tools to inspire teams, navigate challenges, and foster a culture of trust and collaboration. Through real-world examples and interactive discussions, participants will learn how to lead with emotional intelligence, communicate with clarity, and hold others accountable constructively. Attendees will leave with actionable strategies to boost team performance, manage conflict, and drive results—whether leading a small team or a large organization. Key Concepts include the following focus areas. Emotional Intelligence (EQ): Explore Daniel Goleman’s four pillars—self-awareness, self-management, social awareness, and relationship management—and their impact on leadership. Crucial Accountability: Address broken commitments and poor performance using the CPR framework (Content, Pattern, Relationship) and Six Sources of Influence. Psychological Safety: Create an environment that encourages open dialogue and feedback. Adaptive Leadership Styles: Learn when to coach, direct, support, or delegate based on team needs and context. This session equips leaders with the mindset and methods to inspire trust, strengthen relationships, and achieve sustainable success.

★ Christina Andrews
Association Vice President of Professional Services Partnership
AXXESS

Session 12

Room:  Admiral B

RCM Reality Check Workshop: Finding Revenue Leakage Across the Home Health Workflow

This is an experiential, peer-driven workshop grounded in adult learning principles, learning by doing, discussing, and applying, not just listening. Home health and hospice leaders will learn from both data and one another, applying insights in real time across the entire visit-to-payment workflow.

★ Hannah Vale, M.Ed.
Chief Executive Officer
HealthRev Partners

Session 13

Room:  Starboard

AI in Home Health: What’s Real, What’s Hype, and What’s Coming

The AI conversation in home health has moved fast. Most leaders are somewhere between cautious optimism and quiet regret – and very few have a framework for telling the difference between a tool that’s working and one that just looks like it is. This session cuts through the noise with a candid, operator-to-operator look at what AI is genuinely delivering today, what’s still maturing, and what’s on the horizon in the next 18 months. Attendees leave with a practical framework for evaluating tools, running a pilot, and asking the questions vendors hope you won’t. Drawing on real outcomes data from deployed agencies – including documented reductions in documentation time, increases in clinician capacity, and improvements in billing accuracy – this session goes beyond the use cases to address the harder questions: where AI still has meaningful limits, what the hidden second-order costs are that few organizations are measuring yet, and how the regulatory and payer landscape is shifting in ways that will reward agencies who built good habits early. Whether you’re evaluating your first AI tool or auditing the ones you’ve already deployed, you’ll leave with a clearer picture of where the category is headed and a concrete next step.

★ Trent Smith
Founder & CEO
Apricot

Session 14

Room:  Helm

A Difficult Pill to Swallow? Understanding Medication Administration Alternatives

Difficulty swallowing is a common occurrence in all care settings, which can pose problems for medication administration. This presentation will empower nurses and prescribers with an understanding of various alternative routes of medication administration, including subcutaneous, sublingual, rectal, and intranasal. We will discuss the literature to support these routes, and clinical pearls for successful use with patients.

★ Megan Lowe, PharmD, MBA
Clinical Liaison
Dragonfly Health Rx

Session 15

Room:  Admiral C/D

Scaling Hospice Census Without Increasing Compliance Risk: A Leadership Framework for Sustainable Growth

Hospice organizations are increasingly challenged to expand census while maintaining strong regulatory performance and financial sustainability. Rapid growth without adequate infrastructure readiness can contribute to documentation lag, eligibility risk exposure, workforce instability, and declining quality outcomes. This session introduces a practical leadership framework for scaling hospice operations safely by aligning census growth strategies with compliance science, operational capacity planning, and early performance risk detection. Participants will learn how to identify measurable warning indicators, stabilize workforce productivity during expansion phases, and design systems that support survey readiness while sustaining margin performance. Real-world operational insights will be shared to help leaders balance referral growth expectations with regulatory realities.

★ Tonia Barrier, MSN, RN
Developer, ALIGN Framework
ToniaBarrier.com

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4:15 – 5:00 pm

On-Site Bar

Trade Show Networking Reception

Enjoy some time to meet our exhibitors and enjoy complimentary wine, beer, and non-alcoholic beverages courtesy of our sponsors.

5:00 – 7:00 pm

Location to be announced

Day One Closing Reception

Join us for a fun networking event to close Day One of the Conference.

Sponsored by

Day Two

8:00 – 8:45 am

Registration, Breakfast, Trade Show Networking

Doors Open at 8:00. Breakfast available at 8:15.

8:45 – 9:45 am

Admiral Ballroom

Member Business Meeting led by OCHCH Staff and Board of Directors

9:45 – 10:15 am

Trade Show Booths

Trade Show Networking

After breakfast, enjoy time with our amazing exhibitors throughout the event space.

Session 16

Room:  Admiral A

7 Habits of Ineffectual Outcome Management and How They Can Destroy VBP and Star Results

In this eye-opening session, we will delve into the common pitfalls that can undermine value-based purchasing (VBP) and star ratings in healthcare. Lisa will identify and dissect seven detrimental habits that can lead to poor outcome management, negatively impacting both financial incentives and quality ratings. Participants will gain valuable insights into recognizing these habits within their organizations and learn practical strategies to overcome them. By addressing these inefficiencies, attendees will be better equipped to enhance their outcome management processes, ultimately improving patient care and organizational performance.

★ Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C
Vice President of Clinical Services
McBee, part of Netsmart

Session 17

Room:  Starboard

Compliance Review 2026 – Lessons from Current Fraud, Waste, and Abuse Enforcement Activities

This presentation is designed for home health and hospice agency leadership and owners who need practical guidance on navigating today’s heightened fraud, waste, and abuse enforcement environment. The session will examine recent federal and state enforcement actions and emerging trends affecting home health and hospice providers, highlight key lessons learned from those cases, and outline proactive compliance strategies agencies can use to reduce risk, strengthen oversight, and protect both their organizations and employees. Attendees will leave with a clearer understanding of current enforcement priorities and actionable steps to support a strong culture of compliance.

★ Jeana Singleton, JD
Member
Brennan, Manna & Diamond, LLC

Session 18

Room:  Helm

Managing Pain and Opioid Use Disorder at the End of Life

As a condition of participation in the Medicare Hospice Benefit, patients have the right to “Receive effective pain management and symptom control from the hospice for conditions related to the terminal illness.” When patients have a history of Opioid Use Disorder (OUD) or OUD not in remission, prescribing decisions to alleviate pain can be challenging. This presentation will address the importance of screening patients for OUD even at the end of life, as well as considerations in opioid and non-opioid analgesic prescribing at the end of life. This will include a discussion of destigmatizing OUD and providing an organizational framework for meeting the needs of this population.

★ Ben Thompson, MD
National Medical Director
Gentiva Hospice

Session 19

Room: Admiral B

Managed Care in Ohio

Join us for a detailed conversation on the intricacies of Managed Care. Topics will include authorizations, plan of care, denials, ADRs, and much more. This presentation is delivered by Katie Eisel of OCHN. The Ohio Community at Home Network is a network of provider agencies exclusively dedicated to serving and representing the needs of Ohio health care at home providers, including home health, hospice, and palliative care provider agencies.

★ Katie Eisel
Payer Relations Director
Ohio Community at Home Network

Session 20

Room:  Admiral C/D

Moisturization Matters – Incorporating Appropriate Routine Skin Care into Your Wound and Skin Program

Moisturization Matters: Incorporating appropriate routine skin care into your wound and skin program. Routine and appropriate skin care plays a vital role in the prevention of skin impairments. In this session we will discuss the problems, challenges, and barriers we face today when it comes to providing appropriate skin care and identify strategies on how to overcome these barriers while driving best practices in your organization.

★ Dionie Bibat, MSN, RN, ET, CWOCN
Sr. Mgr. Clinical Solutions Clinical Services Division
Medline Industries

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11:45 am – 1:30 pm

Admiral Ballroom

Awards Luncheon

The Ohio Council for Home Care & Hospice Caring Awards recognize individuals and volunteers for their exemplary service and care in the home care and hospice industry. Nominations are accepted throughout the year. To be considered for recognition at the Annual Conference & Trade Show awards ceremony, nominations must be received by August 21, 2026.

Visit this page for descriptions of each award and a nomination form.

• Dorothy Royce Award
• Award of Excellence in Hospice / Home Health
• Caring Award in Hospice / Home Health
• Homemaker & Aide of the Year Award in Hospice / Home Health
• Hospice Volunteer of the Year Award
• Home Care and Hospice Hero Award

Luncheon sponsored by

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Session 21

Room:  Admiral A

Stop Being the Hero: The Hidden Pattern Breaking Home Care and Hospice Leaders

Home care and hospice leaders are running out of effort. Caregiver retention is fragile. Family expectations keep climbing. Reimbursement complexity continues to grow. And the leader’s response, almost universally, is to put more of themselves into the work. The result is a tired bench, a bottlenecked administrator, and an agency that has quietly trained its team not to think for itself. This session names the most expensive pattern in home care and hospice leadership: over-functioning. Not the burnout we already talk about, but the structural behavior underneath it. The unconscious habit of being the one who decides, the one who checks, the one who carries every outcome. The content comes from the seat of a home care agency founder running a concierge W-2 model in an unregulated market, while simultaneously leading multiple other operating companies. Attendees leave with a working definition of the pattern, a clean 10-80-10 delegation model to return work to the right level of the agency, and one decision they have been avoiding for months with a plan to make it the following week.

★ Andi Ott
Founder & CEO
AVP Ventures | The Next Chapter Senior Care Solutions

Session 22

Room:  Admiral B

Profit Cycle Management – To Increase Margins and EBITDA

This session introduces Profit Cycle Management (PCM), a new category of financial intelligence designed for home health and hospice agencies. While many organizations focus on operations or revenue cycle management, PCM addresses what’s often overlooked – how capacity, revenue, margins, and cash truly interact to drive profitability. Attendees will learn how to identify hidden operational margin leakage, understand why strong-performing agencies still leave EBITDA on the table, and gain clarity on what to change to improve financial outcomes. The session will also connect these insights to help owners better prepare for scale, valuation, or transition. By the end, participants will walk away with a practical framework to assess their current performance, align leadership around a single financial truth, and uncover measurable opportunities to improve margins without simply cutting costs.

★ Victoria Kuklina, CPA, CGA
CEO & Co-Founder
Fin Health

Session 23

Room:  Helm

Cultivating Success: Growing Your Brand Through Company Culture

This session is a true coaching discussion for current leaders in post acute. We dive into just how important your work culture is not only for recruiting the right team members, but retaining your best employees. Having a strong brand, culture, and leadership team builds growth internally and you can watch your census soar.

★ Tara Bridges
Solutions Specialist
KanTime

Session 24

Room:  Starboard

Restorative Sound Bath: Experiencing Sound Meditation as a Tool for Stress Reduction and Self-Regulation

Healthcare professionals often spend their days caring for others while navigating high levels of responsibility, emotional intensity, and ongoing change. This experiential session introduces participants to sound meditation, commonly known as a sound bath, as a restorative practice that uses instruments such as singing bowls, chimes, gongs, and other therapeutic sounds to support relaxation, focused awareness, and stress reduction. Participants will learn what a sound bath is, what to expect during the experience, and how sound-based meditation practices may support self-regulation and well-being for both healthcare professionals and the individuals they serve. The session will include a brief evidence-informed overview of sound meditation and relaxation practices, followed by a guided sound bath experience. Participants will be invited to notice their own physical, emotional, and mental responses and reflect on how brief restorative practices can be used to support resilience, presence, and compassionate care in healthcare settings. No prior meditation experience is needed. Mats will be provided for participants who would like to lie down during the sound bath. Attendees are welcome to bring their own blanket, pillow, eye mask, or other comfort items to support relaxation. Chairs will also be available for those who prefer not to lie down or who would be more comfortable seated. If you have been feeling stressed, tired, overwhelmed, overstimulated, or like it is hard to slow down, this session is for you. Give yourself the opportunity to pause, rest, and experience a restorative practice that supports your own well-being so you can continue showing up with greater presence for yourself, your patients, your team, and the people you care for.

★ Katie Gallenstein, BSN, RN, HNB-BC
Founder
Mindful Works Wellness

Session 25

Room:  Admiral C/D

High-Impact Operational Strategies for Ohio Home Care in 2026

Navigating EVV, Documentation Consistency, Workforce Challenges, Compliance, and Financial Performance. Today’s Ohio agencies are balancing increasing compliance expectations, EVV requirements, workforce shortages, reimbursement pressure, and growing demands for documentation accuracy. Even small breakdowns in workflow or documentation consistency can create operational inefficiencies, audit risk, delayed reimbursement, and caregiver frustration. This session will explore practical strategies that Ohio agencies are using to strengthen documentation practices, improve operational performance, support caregivers, and create stronger financial outcomes.

★ Heather Ketcham, MBA, PMP
Homecare Operations Strategist, Consultant, Speaker
Alora powered by LivTech

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Session 26

Room:  Admiral A

The Augmented Team: How AI Is Transforming Care

Artificial intelligence is emerging as a powerful partner in care delivery, helping organizations support staff, streamline workflows, and gain earlier insight into patient needs. In this session, we will explore how AI is beginning to augment the work of care teams across the entire care journey, allowing teams to focus more fully on patient care and helping return the human connection to the bedside. Participants will gain a practical understanding of where AI is impacting care today and how organizations can thoughtfully approach this new era of augmented care.

★ Dawn Jelley, RN, CHPN
Healthcare & Clinical Education Consultant
Enzo Health

Session 27

Room:  Admiral B

Thriving Through Change: Strategies for Sustaining Home Care Operations Amid Ohio Medicaid Pressures, Regulatory Shifts, and Billing Complexity

Ohio’s home care agencies are navigating a rapidly evolving reimbursement landscape shaped by shifts in Medicaid funding, regulatory changes, and increasing administrative complexity. With agencies working to adapt to rate pressures, workforce constraints, EVV enforcement, and growing audit scrutiny, leaders are seeking practical solutions to safeguard financial stability. In this session, Paradigm Senior Services, a national leader in Medicaid and VA third party billing, will equip Ohio agency executives and billing teams with actionable tactics to enhance cash flow, reduce claim denials, and stay compliant amid regulatory uncertainty. Attendees will gain clear, operational strategies to optimize revenue cycle performance, minimize risk, and leverage technology to streamline billing, thereby ensuring their organizations remain resilient and financially healthy.

★ Tony Sanfelippo
Account Executive
Paradigm Senior Services

Session 28

Room:  Helm

Mastering the Hospice IDT Meeting

This session provides an overview of the hospice Interdisciplinary Team (IDT) process, emphasizing the purpose of the IDT review, the Cycle of Care Planning, and the value of using a standardized agenda. Participants will gain an understanding of how these components work together to support coordinated, patient-centered care, promote effective team communication, and ensure consistent, compliant care planning.

★ Lisa Meadows, MSW
Senior Manager, Survey Operations
ACHC

Session 29

Room:  Starboard

Restorative Sound Bath: Experiencing Sound Meditation as a Tool for Stress Reduction and Self-Regulation

Healthcare professionals often spend their days caring for others while navigating high levels of responsibility, emotional intensity, and ongoing change. This experiential session introduces participants to sound meditation, commonly known as a sound bath, as a restorative practice that uses instruments such as singing bowls, chimes, gongs, and other therapeutic sounds to support relaxation, focused awareness, and stress reduction. Participants will learn what a sound bath is, what to expect during the experience, and how sound-based meditation practices may support self-regulation and well-being for both healthcare professionals and the individuals they serve. The session will include a brief evidence-informed overview of sound meditation and relaxation practices, followed by a guided sound bath experience. Participants will be invited to notice their own physical, emotional, and mental responses and reflect on how brief restorative practices can be used to support resilience, presence, and compassionate care in healthcare settings. No prior meditation experience is needed. Mats will be provided for participants who would like to lie down during the sound bath. Attendees are welcome to bring their own blanket, pillow, eye mask, or other comfort items to support relaxation. Chairs will also be available for those who prefer not to lie down or who would be more comfortable seated. If you have been feeling stressed, tired, overwhelmed, overstimulated, or like it is hard to slow down, this session is for you. Give yourself the opportunity to pause, rest, and experience a restorative practice that supports your own well-being so you can continue showing up with greater presence for yourself, your patients, your team, and the people you care for.

★ Katie Gallenstein, BSN, RN, HNB-BC
Founder
Mindful Works Wellness

Session 30

Room:  Admiral C/D

Unlocking the ROI of Family Engagement

Family engagement is one of the most powerful – and often overlooked – drivers of performance across home health and hospice care. This interactive, data driven session reveals how real-time family caregiver feedback can be transformed into meaningful action that elevates HCAHPS outcomes, strengthens referrals, and boosts retention. Through practical examples and audience participation, attendees will learn how to convert raw insights into strategies that enhance care quality, fuel organizational growth, and strengthen team morale. This is a must attend session for leaders looking to harness the voice of families as a true engine for improvement.

★ Cara Abbott, M.S.
Founder & CEO
Betterleave

★ Sam Leung
Head of Product & Experience
Betterleave

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3:45 pm

Adjourn